Refund and Returns Policy

We truly hope you are completely happy with your Warmies purchase, but we recognize that sometimes a product may not meet your expectations. Returns are accepted within thirty days of purchase, and the original shipping costs will be deducted from the amount refunded. Any item sent back must be unused and must still have all of its tags attached.

There are two ways to make a return or an exchange. The first is to use our chat feature, where a team member can guide you through the process. The second is to reach out to us using the contact form, and someone will follow up to assist you with the next steps. Either route lets you start the return or exchange without difficulty, and we will do our best to make the experience straightforward and hassle-free.

When preparing a return, please make sure the item is in its original condition with every tag still in place, since items that have been used or altered may not be eligible. Keep in mind that the original shipping charges are not refunded, so the amount you receive back will reflect that deduction. If you are requesting an exchange instead of a refund, our team can help you arrange the replacement and explain any differences in cost or availability.

To speed things along, have your order details ready when you contact us, including the order number and the reason for the return or exchange. This helps our team locate your purchase quickly and provide clear instructions on how and where to send the item back. Once your return is received and inspected, the refund or exchange will be processed, and you will be notified of the outcome.

We want the process to feel simple and transparent from start to finish. Whether you choose the chat feature or the contact form, our team is ready to answer your questions, walk you through the steps, and help resolve any concerns you may have about your Warmies product. Your satisfaction matters to us, and we are glad to assist however we can.