FAQ

Warmies are comforting, huggable plush companions and wellness items that can be warmed in a microwave or cooled in a freezer to provide soothing relief. Every Warmies product is lightly scented with dried French lavender from Provence, France, and weighted with flaxseed to create a calming sensory experience. Crafted to encourage relaxation and a sense of peace, they are ideal for naps, bedtime, or whenever you or your child could use a little tranquility. If you need assistance choosing the right Warmies item, you can arrange a Warmies VIP shopping session.

Common questions people ask include how to use Warmies, what scent they carry, whether they are weighted, whether the lavender comes as oil or dried flowers, what slipper and boot sizes are available, which models have removable heat packs, where the products are manufactured, how My First Warmies differs from Warmies Juniors, and whether personalization is offered.

Safety, care, and use are natural concerns. People often wonder whether Warmies are suitable for all ages, whether they are safe around pets, whether they are appropriate for individuals with diabetes, and whether they can pass through airport security. Other frequent questions cover how long to heat a Warmies in the microwave, whether it can go in the freezer, why heating at room temperature matters, which appliances are suitable for warming, whether the dryer can be used, what to do if a microwave does not rotate, how to store the product, how to clean it, and how long it stays warm. Parents and caregivers also ask which Warmies suit newborns and infants, whether they help children with anxiety, whether they benefit seniors dealing with arthritis and aging, and whether they can ease menstrual cramps.

Shipping and returns generate their own set of questions, such as available shipping options, whether an order can go to multiple addresses, how long standard shipping takes, whether Warmies ship outside the contiguous United States, whether gift wrapping is offered, how to change an order, how to track an order, and whether returns are accepted.

Payment questions include whether Warmies can be purchased directly from the website, whether they are available in retail stores, which payment types are accepted, whether financing is offered, and whether discounts exist. Account-related questions cover whether an account is needed to place an order, how to update account details, and whether referral or loyalty programs are available. Wholesale inquiries focus on how to open a wholesale account and how tax-exempt organizations can place orders. For pet owners, common questions include how to use Warmies for Pets, whether they are safe for all animals, how durable they are, whether the entire pet toy can be heated, how to clean them, what happens if the Hot-Pak inside gets wet, and whether the pet products are scented or weighted.

A virtual personal shopper service is available to guide your Warmies journey. In just a few minutes, the team can help with large orders, gift selection, or special requests, and sessions can be scheduled online.

If you want to check the status of an order or find tracking information, a self-service portal is available, and additional details about shipping and delivery can be reviewed as well. For anything else, the customer care team is ready to assist and welcomes you to reach out.